Quality Issue?
Expired, spoiled, damaged-at-delivery or verified quality issues may be eligible for review.
CUSTOMER CARE POLICY
Because Annavidhi products are food products with a relatively short shelf life, returns require special handling. Our aim is simple — genuine quality concerns should be reviewed fairly.
OVERVIEW
Expired, spoiled, damaged-at-delivery or verified quality issues may be eligible for review.
Because Annavidhi sells food products, general change-of-mind returns are not accepted after successful delivery.
Products damaged, contaminated or stored incorrectly after delivery are not eligible for return or replacement.
A product may be considered for replacement, refund or another appropriate resolution when a genuine issue is verified.
01
The product is delivered after the applicable best-before period printed on the pouch.
02
The product is found genuinely spoiled despite being stored and handled according to the printed instructions.
03
A manufacturing, packing or batch-quality issue is reasonably verified by Annavidhi.
04
The pouch is materially crushed, opened, torn, leaking or visibly tampered with when received.
05
The customer receives a different Annavidhi product from the one confirmed in the order.
Food quality can be affected after delivery by storage, handling and environmental conditions. Annavidhi cannot treat customer-caused issues as a manufacturing defect.
We handle customer concerns directly and thoughtfully. Follow these simple steps if you notice an issue with your pack.
STEP 01
Use WhatsApp or phone to tell us about the issue as soon as you notice it.
STEP 02
Provide your order number or purchase information where available.
STEP 03
Share clear photos of the pack, batch number, manufacturing date, and the issue.
STEP 04
Annavidhi will review the available information and determine the appropriate resolution.
CHECKLIST FOR VERIFICATION
To assist you quickly and accurately investigate batch records, our team may request the following verification details:
Important reminder: Please keep the product and packaging available until the issue has been reviewed whenever reasonably possible.
Customers should inspect the courier package and product pouch immediately when the order is received.
If a package appears opened, crushed, leaking, torn, punctured, or tampered with at the time of delivery, contact Annavidhi promptly and share photographs of the courier packaging and product pouch.
After verification, Annavidhi may provide an appropriate resolution depending on the circumstances of the case. Possible resolutions may include:
Where a refund is approved, it should normally be returned using the applicable payment method or another method agreed with the customer where necessary.
Refund processing information:
Refunds Will Be Processed Within 7 Business Days
If an order has not yet entered dispatch or fulfilment, customers may contact Annavidhi to request cancellation. Cancellation requests are subject to the order’s current processing status.
Once an order has been dispatched from our Nashik facility, it generally cannot be cancelled as a normal change-of-mind request.
IMPORTANT FOR FOOD QUALITY
Annavidhi products generally have a shelf life of less than six months. Because our stone-milled flours and grain mixes contain no unnecessary chemical preservatives, proper handling after delivery is essential to preserve freshness and aroma. Always follow the storage instructions and best-before information printed on the individual pouch.
Store in a cool, dry place away from damp counters, steam, and sink areas.
Protect from direct sunlight, gas burner heat, and warm appliance exhausts.
Always use dry, sterile spoons or measuring cups. Never introduce wet hands.
Firmly reseal the zip-lock or transfer to a dedicated clean, airtight jar.
Keep pantry shelves clean and insect-free to prevent pantry infestation.
The printed batch label and best-before date remain the final legal authority.
COMMON QUESTIONS
Generally no. Because Annavidhi sells food products, general change-of-mind returns are not accepted after successful delivery.
Contact Annavidhi with product, batch and order information. The issue will be reviewed by our team.
Please photograph the courier package and product pouch immediately and contact Annavidhi promptly.
Customer-caused damage after successful delivery is not eligible as a product-quality or transit claim.
Contact Annavidhi with your order information and photographs so the order can be reviewed and rectified promptly.
Yes, where reasonably possible. The pouch, batch details and product may be needed to verify the issue and check production logs.
NEED HELP?
Contact Annavidhi directly for product-quality concerns, delivery issues, refund questions or replacement enquiries.